Twitter has generated a fair bit of unrest lately, much of it in the developer community. The main source of this unrest is changes to their API that make life nearly impossible for third party Twitter clients. Needless to say, this has riled up a good portion of the developer community. (more…)
I’ve been engaged with social media since forever. Always found it fascinating, even exciting. I really like Twitter. Now Quora seems interesting, but in a semi-social-media sort of way. There’s a bit of a shift happening. A lot of “early adopters” have been doing the Quora thing for a while and now it’s on the upswing of that familiar knee function of exponential growth.
Meanwhile, Twitter seems a little less vibrant. Is it because all the cool kids are playing with Quora? Partially. After all anyone with a real job only has so much time to dicker with this stuff, unless you’re a rare beast: a Professional Social Media Guru that’s a real job. So maybe Twitter is a little less shimmering with excitement because really interesting people are spending less time on it.
But that isn’t all. That only explains part of it. (more…)
As either a younger member of the boomer generation, or an older member of Gen-X, I’m a member of a big demographic that seems to have a hard time understanding social media. The most common reaction I get to mentioning something on Facebook is “I will never have a Facebook account!”
I realize now that part of the bad reputation that social media has with middle-aged adults is due to the fact that most of these people are parents, and everything they know about social media sites has come from their kids.
This led me to a great insight. Good social media sites are malleable to individual users, and that’s what makes them so powerful. I am certain that my Facebook experience is vastly different from that of your average teenager’s, and that’s a good thing.
A middle-aged friend recently asked me about Facebook and Twitter, with the subtext “I don’t ‘get’ either of them.” I’ve reworked my response a bit in hope that it will be helpful to others:
The main purpose of Facebook is to get found by people you already know but have lost touch with, think of the people you would invite to a high school reunion. Simple as that. It’s also good for keeping up on the big stream of small things that winds up being news in a nominally mundane life. It works well if you’re not “always on” the net. You can pop in every week or so and catch up. If you ignore the clever little time-wasting applications and notification noise, it’s a useful tool. In short, Facebook is good at making an electronic link to people you already know.
Twitter is much more geared to making new connections and is really something for those of us who are “on the ‘net” most of the time. What it’s best at is finding new clever people, and getting breaking news. Information travels very quickly in Twitter, and to a large extent it’s filtered to the interests of the people you follow, which means you get more information about the things you care about. As a writer, it’s also superb at making you edit things down. The 140 character limit is brutal, but it enforces the practice of a clarity that can carry into other writing.
So how did I do? Is there anything else that “defines” these sites?
With the rise of social media sites and services (Myspace, Facebook, Twitter, and so on), a whole new field of “Social Marketing Expert” has been created. Aside from the obvious fact that it’s hard to be a credible expert in a relatively new domain, the silliness of some of these “experts” is laughable.
By far the best of this bunch are those who have been discredited elsewhere and are hoping that their bankrupt strategies can somehow find new life in a new medium. It may be true that “the medium is the message”, but sometimes the message sucks universally and thus transcends all media.
The prime example here is “word of mouth” marketers. These aren’t the people who say, quite correctly, that word of mouth is the most powerful form of marketing communication anyone can get, but those who figure that somehow word of mouth is a tool, something that can be created out of thin air.
Surely manufactured word of mouth has been sufficiently discredited that we don’t have to bear through more ill-advised campaigns in the social media space. Is there anyone still doing the “paid shill” scam, where people are paid to go into public spaces and talk up specific products? Have sufficient bloggers been roasted over online flames for accepting money in exchange for talking up products? Apparently not.
So get ready for a (hopefully brief) onslaught of bull masquerading as recommendations. It will be easy to spot, let’s take a look at a quick example:
|You:||Good morning Slimeball, what’s the weather like over there?|
|Slimeball:||Pretty good, it’s a great day for DumbProduct!|
|You:||So, it’s warm and sunny or something?|
|Slimeball:||Actually it’s raining quite heavily, perfect for DumbProduct.|
|You:||I see, and how are the kids?|
|Slimeball:||They’re happy, thanks to DumbProduct.|
|You:||Just hold on a second while I block you and write a negative blog post about DumbProduct’s unethical marketing techniques.|
Bottom line: if you’re a marketer don’t do this. Just don’t. Build genuine word of mouth by delivering a great product and providing great service. Encourage your customers to talk about you, but please, never cross the line and start trying to pay for it. No good can come from this.
I’ve been “hanging out” on Twitter for about three weeks now. My interactions with it have evolved quite a bit over that time.
When I first got on, my attitude was “what’s the point?” That became “okay, so this is the best part of Facebook minus the dumb applications and a lot of FB’s cool-but-useless user interface.” But along with this functionality came a challenging signal to noise ratio. How can you decide who to follow? It’s certainly not by popularity. Some of the most followed accounts are little more than posts of the form “(hook text) (external link) more on (topic) at (posters_site).” In other words, “Here’s something vaguely interesting on a topic we cover. Hopefully the first link will generate the expectation that our site has even more useful information, and you’ll start using us as a source.”
If that’s all Twitter had to offer, I’d be gone by now. But despite the noise, there’s quality in the signal when you find it. I have interacted with people with unquestionable intelligence, people with expertise in interesting areas, and people with humour and insight. Twitter is also undeniably a superb source for news, both global and local.
The other problem is that few of us are consistently brilliant, so even on an individual level there’s no telling how many mundane posts you’ll have to read before encountering the gem that makes it worthwhile.
So I have developed a list of user types for Twitter that I use as a guideline when deciding who to follow:
- The “I am a Channel” type is interested in their follower count above all else. Every post they make returns to a gateway on their site, so they can pump up their traffic stats. Some are more subtle, but the ultimate goal is to make their web properties a destination.
- The “monetize” type is intent on convincing you that they know how to monetize your online presence. Inevitably this leads you to a pitch for their e-books and/or training courses. Somehow I get the feeling that these people are all modern equivalents of the “Make $1 Million from Classified Ads” artists. why do I get the feeling that the way you monetize is by selling e-books telling people how to monetize?
- The “I am a social media maven” type — which is distinct from an actual social media expert — is a variation on “monetize”. All you have to do is buy/subscribe, and they’ll show you how to get to the top of the social media heap. By and large, these folks would fare far better if fewer of them appeared to be laid off auto workers living in their mother’s basements. The ones who seem to have some class wind up being the ones who value connections above all else. As I’ve said before, there’s something unsettling about “hook up with me on LinkedIn as a trusted source, even if I don’t know you from a serial killer”.
- The “random link” type finds purportedly interesting information and tweets it with a useless explanation, as in “wonderful (link)”. I suppose that somewhere out there, the simple act of posting makes the link worthwhile, but in my experience so far, 85% of the links go to stuff that is old, dull, boring, or just plain not interesting. A complete waste of time. Explain what’s interesting about the link, please.
- The “topic feed” type usually picks a well-defined topic to post about and either relates facts about that topic or posts links with information relevant to the topic. Focus is the key to success here. If the topic is pig farming, it no good can come from posting random comments on abstract art.
- The “expert” type goes one better than the topic feed. These are people with a real interest and some expertise in their field, and they regularly post observations and insights along with the “topic feed” fare. A significant number of posts from these people reference original content that hey have compiled or authored.
- The “personality” type is someone who has a real world profile and is using Twitter as another channel for communicating to their audience. Think Obama.
- The “community” type is a member of a smaller community that uses Twitter to keep up to date. This is what Twitter seems to have originally been designed for. Some of these communities have “personality” types, who have a significant profile in within the scope of that community.
- The “shared mundanity” type posts nothing but tidbits from their life. As in “listening to x while doing y”. There’s a fine line here. Much of the charm of Twitter is getting a snapshot into other people’s lives, but we don’t need the whole film; odds are that you’re just not that interesting. If none of these posts have any meaning, if they don’t transcend mere observation, then the unfollow button is not far away.
The real challenge here is that most people exhibit a mix of these types, and probably a few more that I haven’t identified yet. Twitter is all about constructing your own community and becoming a part of it. It’s social media at its most fascinating.